Privacy policy
Privacy Policy
Last updated: May 25, 2026
Ambi operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Ambi is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.
1. Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or de-identified so that it cannot reasonably identify or be linked to you.
Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:
- Contact details, including your name, billing address, shipping address, phone number, and email address.
- Financial and payment information, including payment card information, transaction details, payment confirmation, and other payment-related details.
- Account information, including your username, password, preferences, and settings.
- Transaction information, including the products you view, place in your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
- Communications with us, including information you provide when contacting customer support.
- Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
- Usage information, including how you interact with or navigate the Services.
2. Sources of Personal Information
We may collect personal information from the following sources:
- Directly from you, including when you create an account, place an order, use the Services, communicate with us, or otherwise provide us with personal information.
- Automatically through the Services, including from your device when you visit our website or use our Services, and through cookies and similar technologies.
- From service providers, including technology, payment, fulfillment, shipping, analytics, customer support, and marketing service providers who collect or process information on our behalf.
- From business partners and other third parties, where permitted by applicable law.
3. How We Use Your Personal Information
Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:
Providing, Tailoring, and Improving the Services
We use your personal information to provide the Services, including to process payments, fulfill orders, arrange shipping, process returns or exchanges, maintain your account, remember your preferences, provide customer support, enable product reviews, and create a customized shopping experience, such as recommending products related to your interests or purchases.
Marketing and Advertising
We may use your personal information for marketing and promotional purposes, such as sending marketing communications by email, text message, or other channels where permitted by law, and showing you online advertisements for products or services on our website or other websites.
This may include advertising based on products you previously viewed, purchased, added to your cart, or interacted with through the Services.
Security and Fraud Prevention
We use your personal information to authenticate your account, provide a secure shopping and payment experience, detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services.
If you create an account with us, you are responsible for keeping your account credentials safe. We recommend that you do not share your username, password, or other access details with anyone else.
Communicating with You
We use your personal information to provide customer support, respond to your inquiries, send order updates, provide shipping or return information, and maintain our business relationship with you.
Legal and Compliance Purposes
We may use your personal information to comply with applicable laws, respond to valid legal processes, investigate or participate in legal proceedings, enforce our terms and policies, and protect our rights, property, users, and business.
4. How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy and applicable law.
These circumstances may include:
- With Shopify, vendors, and service providers who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
- With business and marketing partners who help us provide marketing services and advertise to you.
- When you direct, request, or consent to our disclosure of certain information, such as when information is needed to ship your order or when you interact with social media widgets or third-party integrations.
- With our affiliates or within our corporate group, where applicable.
- In connection with a business transaction, such as a merger, acquisition, financing, sale of assets, restructuring, or bankruptcy.
- To comply with applicable legal obligations, respond to subpoenas, search warrants, or similar legal requests, enforce our terms and policies, or protect and defend the Services, our rights, and the rights of our users or others.
5. Relationship with Shopify
Our store is powered by Shopify. Shopify provides the platform that allows us to operate our online store, process transactions, and provide the Services to you.
Information you submit through the Services may be transmitted to, stored by, or processed by Shopify and other third parties that may be located in countries other than where you reside, in order to provide and improve the Services.
Shopify may also collect and process personal information about your access to and use of the Services to provide, protect, and improve Shopify’s services and features.
To learn more about how Shopify uses personal information, you may review Shopify’s Consumer Privacy Policy at:
https://privacy.shopify.com/en
Depending on where you live, you may also have certain privacy rights related to personal information processed by Shopify. You can learn more through Shopify’s Privacy Portal:
https://privacy.shopify.com/en
6. Cookies and Similar Technologies
We and our service providers may use cookies, pixels, and similar technologies to operate and improve the Services, remember your preferences, understand how visitors use our website, personalize your shopping experience, and support marketing and advertising activities.
You may be able to control cookies through your browser settings. Please note that blocking or disabling certain cookies may affect the functionality of the Services.
7. Third-Party Websites and Links
The Services may contain links to websites, apps, or online platforms operated by third parties. If you follow links to websites not affiliated with or controlled by us, you should review their privacy policies, security practices, and terms of use.
We are not responsible for the privacy, security, accuracy, completeness, or reliability of third-party websites or services.
Information you provide on public or semi-public platforms, including social media platforms, may be viewable by other users of those platforms and may be used by us or third parties without limitation, depending on the platform’s terms and privacy practices.
8. Children’s Data
The Services are not intended for children. We do not knowingly collect personal information from children under the age of majority in your jurisdiction.
If you are a parent or guardian and believe that a child has provided us with personal information, please contact us at support@ambisofa.com so that we may take appropriate steps to delete such information.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we “sell” or “share,” as those terms are defined under applicable law, personal information of individuals under 16 years of age.
9. Security and Retention of Your Information
We take reasonable measures designed to protect your personal information. However, no security system is perfect or impenetrable, and we cannot guarantee absolute security.
Information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.
We retain your personal information for as long as reasonably necessary to provide the Services, maintain your account, fulfill orders, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, and support our business operations.
10. Your Rights and Choices
Depending on where you live, you may have some or all of the following rights in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and may be subject to exceptions under applicable law.
Right to Access / Know
You may have the right to request access to the personal information we hold about you.
Right to Delete
You may have the right to request that we delete personal information we maintain about you.
Right to Correct
You may have the right to request that we correct inaccurate personal information we maintain about you.
Right of Portability
You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party, where applicable.
Right to Opt Out of Sale, Sharing, or Targeted Advertising
Depending on where you reside, you may have the right to opt out of the “sale” or “sharing” of your personal information, or the processing of your personal information for targeted advertising, as defined by applicable privacy laws.
You may exercise applicable privacy rights by contacting us at support@ambisofa.com.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, we will treat this as an opt-out request for that browser or device where required by applicable law.
To learn more about Global Privacy Control, you may visit:
https://globalprivacycontrol.org/
Other than Global Privacy Control, we do not recognize other “Do Not Track” signals that may be sent from your browser or device.
Managing Communication Preferences
We may send you promotional emails where permitted by law. You may opt out of receiving promotional emails at any time by using the unsubscribe link displayed in our emails.
If you opt out of promotional communications, we may still send you non-promotional emails, such as order confirmations, shipping updates, account notices, or customer service messages.
11. How to Exercise Your Rights
You may exercise any applicable privacy rights by contacting us at:
support@ambisofa.com
We will not discriminate against you for exercising your privacy rights.
We may need to verify your identity before processing your request, as permitted or required by applicable law. In accordance with applicable laws, you may designate an authorized agent to make a request on your behalf. Before accepting a request from an authorized agent, we may require proof that you have authorized the agent to act on your behalf, and we may also require you to verify your identity directly with us.
We will respond to your request in a timely manner as required by applicable law.
12. Complaints
If you have a complaint about how we process your personal information, please contact us at support@ambisofa.com.
Depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.
13. International Transfers
Please note that we may transfer, store, and process your personal information outside the country or region where you live.
If we transfer personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent transfer mechanisms issued by the relevant UK authority, where applicable, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.
When we update this Privacy Policy, we will post the revised version on this website and update the “Last updated” date above. Where required by applicable law, we may provide additional notice.
15. Contact
If you have any questions about this Privacy Policy, our privacy practices, or if you would like to exercise any privacy rights available to you, please contact us at:
Email: support@ambisofa.com
Website: www.ambisofa.com
If required by applicable law, you may also contact us at our registered business address.