Return & Refund Policy

Last updated: July 21, 2026

Thank you for shopping with AmbiSofa. This Return & Refund Policy applies to eligible purchases made directly through www.ambisofa.com.

AmbiSofa sofas are shipped using vacuum-compressed packaging. Once the vacuum-sealed inner packaging is opened and the sofa begins to expand, it cannot be returned to its original compressed shipping condition.

Please review this policy carefully before opening the vacuum-sealed inner packaging.

Opening the outer shipping carton solely to inspect the package does not, by itself, make the product ineligible for return, provided that the vacuum-sealed inner packaging remains unopened and intact.

1. 30-Day Return Window

You have 30 calendar days from the date your order is delivered to submit a return request.

Submitting a request within the 30-day period does not automatically guarantee approval. All returns must meet the eligibility requirements stated in this policy and must receive written authorization from AmbiSofa before being returned.

Returns sent without prior authorization will not be accepted.

2. Change-of-Mind Returns

A change-of-mind return includes reasons such as ordering the wrong size or color, deciding that the product does not suit your space, no longer wanting the product, or personal preferences regarding appearance, firmness or comfort.

A product is eligible for a change-of-mind return only when all of the following conditions are met:

  • The vacuum-sealed inner packaging remains unopened and intact;
  • The product has not begun to expand;
  • The product has not been used, assembled, altered or damaged;
  • The product remains in its original packaging;
  • All labels, cushions, accessories and components are included; and
  • The product is in the same condition in which it was delivered.

Opening the outer shipping carton for inspection is permitted, provided that the vacuum-sealed inner packaging is not opened or damaged.

Approved change-of-mind returns are subject to:

  • A 10% restocking fee, calculated based on the item price paid after discounts and before taxes; and
  • Return shipping costs, which are the customer’s responsibility.

Any original shipping fee paid at checkout is non-refundable. Complimentary outbound shipping does not include complimentary return shipping.

3. Opened, Damaged, Defective or Incorrect Products

Products that have been removed from their vacuum-sealed inner packaging or have begun to expand are not eligible for change-of-mind returns.

However, an opened or expanded product may still qualify for assistance when there is a verified:

  • Manufacturing defect;
  • Shipping-related damage;
  • Missing component;
  • Incorrect product, size or color sent by AmbiSofa; or
  • Product that is materially different from the item ordered.

Please inspect the shipping carton and product as soon as reasonably possible after delivery. Do not discard the outer carton, vacuum packaging, shipping label or product components until any reported issue has been resolved.

To report an issue, email support@ambisofa.com and include:

  • Your name and order number;
  • A clear description of the issue;
  • Photographs or video showing the affected area;
  • Photographs of the outer shipping carton and shipping label; and
  • Photographs of any visible damage or missing components.

AmbiSofa will review the issue and work with you to provide an appropriate resolution based on the circumstances. This may include replacement parts, a replacement product, an authorized return, a partial refund or a full refund.

For an approved claim involving a verified defect, shipping damage or fulfillment error:

  • AmbiSofa will cover the authorized return shipping cost; and
  • No restocking fee will apply.

Do not arrange return shipping independently unless instructed to do so by AmbiSofa.

4. How to Request a Return

To request a return:

  1. Email support@ambisofa.com within 30 calendar days of delivery.
  2. Include your order number and reason for the return.
  3. Provide any requested photographs or video.
  4. Wait for written return authorization and return instructions from AmbiSofa.
  5. Ship the approved return, or make it available for collection, within 7 calendar days after receiving authorization.
  6. Keep all return tracking information until the return and refund have been completed.

We aim to respond to return requests within two business days.

The correct return location may vary depending on the product, delivery area and reason for return.

Do not send a product to the address shown on the original shipping carton, product label or website unless that address is specifically included in your written return instructions.

Returns sent to an unauthorized address may be refused and may not qualify for a refund.

5. Return Shipping, Packaging and Inspection

For approved change-of-mind returns:

  • The customer is responsible for return shipping costs;
  • The product must be securely packaged for return;
  • The vacuum-sealed inner packaging must remain unopened and intact;
  • All original packaging, labels, cushions, accessories and components must be included; and
  • A 10% restocking fee will be deducted from the approved refund.

AmbiSofa may provide a return label, arrange collection or provide a return shipping quote. When AmbiSofa pays a carrier on the customer’s behalf for a change-of-mind return, the applicable shipping cost may be deducted from the refund.

All returned products will be inspected after they arrive at the authorized return location.

A return may be refused or the refund amount may be reduced when the product:

  • Does not meet the approved return conditions;
  • Has been opened or expanded without an approved defect or damage claim;
  • Shows signs of use, staining, odor, pet damage or improper handling;
  • Has been altered, repaired or modified without authorization;
  • Is missing packaging, cushions, accessories or components; or
  • Was damaged during return shipping because it was inadequately packaged.

Opened or expanded products approved for return because of a verified defect, shipping damage or fulfillment error must be packaged according to the instructions provided by AmbiSofa.

6. Refunds

After an approved return is received and inspected, AmbiSofa will notify you whether the refund has been approved.

Approved refunds will normally be processed within 5–10 business days after the return inspection is completed and will be issued to the original payment method used at checkout.

Your bank, card issuer, PayPal or other payment provider may require additional processing time before the refund appears in your account.

For an approved change-of-mind return, the following amounts will be deducted or excluded:

  • Return shipping costs;
  • The 10% restocking fee;
  • Any original shipping fee paid at checkout; and
  • Any other amount disclosed and agreed to as part of the return arrangement.

Products purchased using a discount code, promotional offer or automatic discount remain subject to this policy unless they were clearly marked as final sale. Refunds will be calculated based on the amount actually paid for the returned product after discounts.

7. Cancellations, Exchanges and Delivery Issues

You may request an order cancellation or change within 24 hours of placing the order by contacting support@ambisofa.com.

We will make reasonable efforts to accommodate your request, but cancellation or changes cannot be guaranteed once an order has entered processing, been prepared for shipment or been transferred to a carrier.

Once an order has shipped, the applicable return conditions and fees in this policy will apply.

AmbiSofa does not currently offer direct exchanges. To order a different product, size or color, you must request an eligible return for the original product and place a separate order.

Please ensure that the delivery address and contact details entered at checkout are complete and accurate.

If an order is returned because:

  • The customer refuses delivery without authorization;
  • The delivery address is incorrect or incomplete;
  • The carrier cannot contact the recipient;
  • Delivery attempts are unsuccessful; or
  • The customer does not collect the package,

the order may be treated as a change-of-mind return. Applicable carrier fees, return shipping costs and the 10% restocking fee may be deducted from the refund.

Orders returned because of an error by AmbiSofa or the carrier will be reviewed separately.

8. Additional Terms and Contact Information

AmbiSofa sofas require time to expand after the vacuum-sealed inner packaging is opened. Temporary creasing, compression marks, reduced fullness or differences in dimensions immediately after unpacking do not necessarily indicate a manufacturing defect.

Please follow the unpacking and expansion instructions provided with the product or displayed on the applicable product page. Contact support@ambisofa.com if the sofa does not recover as expected after following the instructions.

Product colors and textures may appear slightly different because of photography lighting, room lighting, screen settings, viewing angle and natural variations in fabric. Minor differences that do not materially affect the product’s use are not considered manufacturing defects.

The following items are not eligible for change-of-mind returns:

  • Products whose vacuum-sealed inner packaging has been opened;
  • Products that have begun to expand;
  • Products that have been used, stained, damaged, altered or modified;
  • Products missing original packaging, cushions, accessories or components;
  • Customized or made-to-order items, where applicable;
  • Products clearly marked as final sale;
  • Gift cards; and
  • Products returned without prior written authorization.

These exclusions do not prevent customers from requesting assistance for a verified manufacturing defect, shipping-related damage, incorrect item or fulfillment error.

Nothing in this policy is intended to exclude, restrict or limit any consumer rights or remedies that cannot legally be excluded, restricted or limited under applicable law.

For return, refund, cancellation or product assistance, contact:

Email: support@ambisofa.com
Website: www.ambisofa.com

Please include your order number whenever contacting us about an existing order.