Hi, how can we help you?
FAQs
1. How long does it take for the sofa to expand after unboxing?
Your compressed sofa is ready to use immediately after unboxing!
While the foam will continue to fully expand and reach its optimal shape over the next few days, you don't have to wait to start enjoying its comfort.
2. How do I clean my Ambi sofa? Are the covers removable and washable?
To maintain the best condition of your sofa, we do not recommend removing or washing the covers.
For everyday cleaning, simply wipe any spills or stains gently with a clean, damp cloth. For tougher stains, you can spot-clean with a mild fabric cleaner.
Please avoid harsh chemicals or vigorous rubbing.
3. Do you offer free color swatches?
Currently, we do not offer free color swatches.
We have made every effort to display the colors and textures of our sofas as accurately as possible on our product pages.
If you have any concerns about a specific color, feel free to contact our support team for more real-life photos.
4. Where can I see the Ambi sofa in person? Do you have a showroom?
We currently operate exclusively online and do not have physical showrooms.
Before placing your order, we recommend reviewing the product dimensions, materials, images and product information carefully. If you need additional real-life photos or help confirming a product detail, please contact our support team.
Eligible products may be returned within 30 days of delivery. Change-of-mind returns are only accepted when the vacuum-sealed inner packaging remains unopened and intact. Please review our Return & Refund Policy for full details.
5. How much does shipping cost?
Complimentary standard shipping is available to eligible addresses in Canada and the contiguous United States.
Orders shipped to other countries or regions may incur additional shipping charges, which will be confirmed before the order is accepted.
6. Where do you deliver?
We currently deliver to eligible street addresses within the contiguous United States and Canada.
We do not deliver to Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, Guam, American Samoa, the Northern Mariana Islands, or P.O. box addresses.
7. How long does delivery take?
In-stock items are typically dispatched within 1–2 business days.
After dispatch, delivery usually takes 3–7 business days for standard metro areas and 7–14 business days for remote or regional areas.
For pre-order items, the estimated ship date is displayed on the applicable product page.
8. Do I need to be home for delivery?
In most cases, you do not need to be home.
Our shipping partners (such as UPS/FedEx) will safely leave the packages at your door or designated safe location.
9. Can I make changes to my order (e.g., change color, quantity, or address)?
You may request an order change within 24 hours of placing your order by contacting support@ambisofa.com.
We will make reasonable efforts to accommodate your request, but changes cannot be guaranteed once the order has entered processing, been prepared for shipment or been transferred to a carrier.
10. Can I cancel my order?
You may request a cancellation within 24 hours of placing your order by contacting support@ambisofa.com.
We will make reasonable efforts to accommodate your request, but cancellation cannot be guaranteed once the order has entered processing, been prepared for shipment or been transferred to a carrier.
Once an order has shipped, the applicable terms in our Return & Refund Policy will apply.
11. Do you offer financing or installment payment options?
We are actively working on integrating major financing options (such as Affirm, Klarna, etc.).
These flexible payment methods will be gradually rolled out and available at checkout soon