Shipping & Delivery

Last updated: April 16, 2026

Thank you for choosing Ambi (www.ambisofa.com). We work with specialist furniture delivery partners to ensure that your order arrives safely and in excellent condition. Below, you'll find important information on our dispatch process, delivery times, and lead times for pre-order items.

Understanding Pre-Order & Lead Times

Many of our products, including some of our bestsellers, may be available for pre-order due to high demand.

• If an item is in stock: It will be dispatched within 1 business day and delivered according to the estimated timeframes below.

• If an item is a pre-order or other status: It will be dispatched within 7 business days. The estimated arrival date displayed below the "Add to Cart" button on our product pages refers to when the stock will arrive at our warehouse, not when it will be delivered to you.

Once pre-order stock arrives at our warehouse, we will process and dispatch your order as soon as possible. Please factor in both the pre-order lead time and the standard delivery timeframe when placing your order.

Delivery Times & Costs

Once your order is dispatched, you will be notified by email with dispatch details and tracking information.

Shipping Costs: Shipping costs will be calculated and displayed at checkout based on your order total and delivery address. We occasionally offer free shipping promotions, so please keep an eye on our website announcements.

Delivery Notes

Compressed Packaging: Ambi sofas utilize innovative compressed packaging technology, significantly reducing packaging volume. This makes it effortless for you to move the sofa into elevators, narrow hallways, or up stairs. 

Receipt Confirmation: Please carefully inspect the outer packaging for any visible damage when signing for the package. If you notice any damage, please note it on the delivery receipt and contact our customer service team as soon as possible. 

Address Modification: If you need to change your delivery address after placing an order, please contact us before the order ships. Once the order has shipped, we will be unable to change the delivery address.

For any questions, please contact: support@ambisofa.com